Refunds and Returns Policy for PureAromaRolls.com
Effective Date: February 11, 2024
Thank you for shopping at PureAromaRolls.com. We strive to provide high-quality aromatherapy rollerball sets for the mindfulness and Yoga community. If, for any reason, you are not satisfied with your purchase, we are here to help with our Refunds and Returns Policy.
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Please include a proof of purchase or order confirmation.
2. Initiating a Return
To initiate a return, please contact us at Tychoheydarpour@gmail.com with your order number and details of the item you would like to return. Our customer support team will guide you through the return process.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping service to ensure that we receive your returned item.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 business days.
5. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at Tychoheydarpour@gmail.com to initiate an exchange.
6. Non-Refundable Items
Certain items are non-refundable, including gift cards. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
7. Customer Support
If you have any questions or concerns regarding returns and refunds, please contact us at Tychoheydarpour@gmail.com or by mail at Zaagmolenkade 11. Our customer support team is here to assist you.
8. Cancellation Policy
If you wish to cancel an order, please contact us within 24 hours of placing the order. Cancellation requests received after this timeframe may not be guaranteed.
9. Changes to the Policy
Pure Aroma Rolls reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically for any updates.
By making a purchase on PureAromaRolls.com, you acknowledge and agree to the terms outlined in this Refunds and Returns Policy.